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BUYING GUIDE:

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Shipping Policy

Shipping Policy

House Of Air Ceaners Sdn Bhd ("HOAC") ships to all states in Malaysia & Singapore. Our Primary Shipping partner is GDEX Express Courier. GDEX is able to ship overnight to most cities and towns in the Peninsular Malaysia, Sabah, Sarawak & Singapore. However, you should allow 2-3 working days in case any unexpected delays. East Malaysia & Singapore orders may offen take 1 to 3 extra days, so please allow 3 to 5 working days for the delivery.

The daily cut-off time for order processing will be at 12noon (Malaysia Time). We will send out your order by next working day, provided we receive your payment information before 12noon.

If you have given us an undeliverable address or imcomplete contact information, resulting in the parcel to be rejected, we will not be responsible on resending the parcel to you. You will have to bear the additional shipping for resending the parcel. 

 

SHIPPING RATES

Geo Zone

Flat Rate Weight Based
Klang Valley RM 20 N/A
Peninsular Malaysia RM 25 N/A
East Malaysia N/A Table A
Singapore N/A Table B

We are sorry that we are uable to list International shipping price. Kindly contact us before you make your order to us.

 

Table A (Weight Based Charges to Geo Zone - East Malaysia)

1 kg

2 kg

3 kg

4 kg

5 kg

6 kg

7 kg

8 kg

9kg

10 kg

30

45

60

75

90

105

120

135

150

165

11-12 kg

13-14 kg

15-16kg

17-18 kg

19-20 kg

21-22 kg

23-24 kg

25-26 kg

27-28 kg

29-30 kg

180

195

210

225

250

265

280

295

310

325

31-32 kg

33 – 34 kg

35-36 kg

37-38 kg

39-40 kg

41-42 kg

43-44 kg

45-46 kg

47-48 kg

49 & sub

340

355

370

385

400

415

430

445

460

++

 

RETURN & REFUND POLICY 

Goods sold are not returnable. All the products are checked before dispatch and we are committed to ensure that the best condition item is delivered to you. However the product may be damaged in the delivery process. Please notify us within 2 days upon receipt of your purchases should you received any damaged or incorrect item from us. We will try our best to arrange an exchange for you.

Kindly make sure that your order is the correct item before you check out from the payment gateway. There shall be no exchanges due to wrong order placed. 

In the rare event that your order does not arrive, notification of lost items must be received within 14 days from receipt of the shipping confirmation e-mail.